Contact Us

Our Locations

Charlestown, MA

201 Main Street
Charlestown, MA 02129
Headshot of Tom Coots
Branch Manager
Tom Coots
NMLS #523111

Jamaica Plain, MA

3531 Washington Street
Jamaica Plain, MA 02130
Headshot of Janet Galloway
Branch Manager
Janet Galloway
NMLS #1868251

Roslindale, MA

40 Belgrade Avenue
Roslindale, MA 02131
Brunna Cunha
NMLS #1810205

West Roxbury, MA

36 Spring Street
West Roxbury, MA 02132
Branch Manager
Brunna Cunha
NMLS #1810205

To report a lost or stolen ATM or Debit Card

Please call 833-917-2178.

To dispute a Debit Card transaction

Please call 844-202-5070 Monday – Friday from 8:00 a.m. – 8:00 p.m. Please click here for our FAQ on card transaction disputes.

24 Hour Telephone Banking

Access your account information 24 hours a day, 7 days a week using Telephone Banking at 800-925-8851.

Five Simple Steps to Start

  • Dial 1-800-925-8851.
  • You will be prompted to select an option.
  • If you select the account information option, you will be asked to enter your account number.
  • You will then be asked to enter the last four digits of your social security number.
  • For your security, you will be directed to enter a four-digit personal identification number that is different from the last four digits of your social security number. The system will ask you to verify your PIN by re-entering the same number.

You can now listen to the account information you requested. For future calls about the same account, you will only need to enter your account number and PIN.

Traveling outside the U.S.?

If you are planning to travel outside the US, please notify us prior to your trip to ensure your Debit Card will continue to function properly.

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