Senior Loan Servicing Specialist
TCB (The Cooperative Bank) has a full-time opportunity for a Senior Loan Servicing Specialist at our corporate headquarters in the heart of Roslindale Village. This position reports to the AVP, Loan Servicing Manager and is responsible booking new loans and supporting the Loan Servicing team in the timely processing of new loans, investor, escrow, discharge pipelines, and performing general office duties.
Primary Responsibilities
- Responsible for the setup of all new residential and commercial real estate, commercial and industrial loans. Reviews loan approval summary and compares it against the loan. Reviews loan note for accuracy and compliance with rate and general lending policy and guidelines.
- Performs quality control reviews on all consumer loans, loan modifications, and renewals processed on the core system. Tracks and performs necessary maintenance.
- Review processing of all participation loan remittance. Completes the remittance worksheets and ensures that the payment and interest rates are processed according to the terms on the loan notes. Maintains accurate accounting on all participation loans. Works with the Accounting Department to balance general ledger accounts.
- Provides documentation expertise to the team, interpreting complex loan documents and processing the most complicated transactions. Handles escalated situations and provide problem resolution.
Knowledge & Skills
- Education: 2-year college degree or completion of a specialized course of study at business or trade school.
- 2 – 5 years of similar or related experience, loan servicing experience highly preferred.
- Experience with COCC Insight preferred.
- Proficient with Microsoft Office products (Word, Excel, Outlook).
- Excellent verbal and written communication skills.
- Strong attention to detail, ability to meet deadlines in a fast-paced environment.
TCB offers a competitive compensation and benefits package including medical, dental vision, life and disability insurance, paid time off, a 401(k)-retirement plan with an unbeatable employer match (100% of your first 9%), and a tuition reimbursement program!
Click here to apply: Senior Loan Servicing Specialist
Universal Banker I (Charlestown)
TCB (The Cooperative Bank) is recruiting for a Universal Banker at our Charlestown location! This position will support both the teller line and customer service platform, assist customers with opening a wide variety of products and services, advise on how to best utilize company products/services to meet personal financial goals, provide the highest quality customer service, may advise on more complex products, and very likely to have sales goals.
KNOWLEDGE & SKILLS
- Six months to two years of similar or related experience, including time spent in preparatory positions.
- High school degree or GED required
- Significant level of trust and diplomacy is required
- Strong communication and customer service skills
- Demonstrated sales ability in previous positions
- Cash handling experience preferred
TCB offers a competitive compensation and benefits package: Medical, dental vision, life and disability insurance, paid time off, a 401(k)-retirement plan with an unbeatable employer match (100% of your first 9%), and a tuition reimbursement program!
Click here to apply: Universal Banker I
Deposit Operations Specialist I (Roslindale)
TCB (The Cooperative Bank) has a full-time opportunity for a Deposit Operations Specialist I at our corporate headquarters in the heart of Roslindale Village! This position is responsible for ensuring efficient, accurate, and compliant processing of various back-office deposit functions, including quality control of operational reports, handing and processing return mail, processing incoming payments, addressing research, and performing accounting verifications. This role is also responsible for learning bank operations functions to assist with department needs and customer requests.
DUTIES & RESPONSIBILITIES
- Reviews and maintains a variety of operational reports for quality assurance and compliance with TCB’s policies and procedures.
- Creates CIF profile flags to track all returned mail and document all progress toward resolution. Places lockout flags on accounts, blocks debit cards, and disables online banking access as appropriate.
- Process bank-by-mail transactions, including deposits, loan payments, and safe deposit box payments. Ensures that all transactions processed comply with TCB’s policies and procedures. Balances all work to system totals and resolves any variances.
- Performs other duties as assigned.
KNOWLEDGE & SKILLS
- Six months to (2) two years of similar or related experience, including time spent in preparatory positions.
- High school degree or GED required
- Significant level of trust and diplomacy is required
- Strong communication and customer service skills, along with maintaining confidentiality.
TCB offers a competitive compensation and benefits package: Medical, dental vision, life and disability insurance, paid time off, a 401(k)-retirement plan with an unbeatable employer match (100% of your first 9%), and a tuition reimbursement program!
Click here to apply: Deposit Operations Specialist I
Contact Information
The Cooperative Bank
Attn: Human Resources
40 Belgrade Avenue
Roslindale, MA 02131
hr@bank-tcb.com*
Please note e-mail is not secure.*
TCB is an Equal Opportunity Employer.
Individuals with Disabilities and Protected Veterans are encouraged to apply.