Assistant Branch Manager
The Cooperative Bank (TCB) is seeking to hire an Assistant Branch Manager for our Jamaica Plain branch. Working closely with the Senior Branch Manager, the Assistant Branch Manager will occupy a crucial leadership position, driving both operational excellence and customer-focused strategies, to contribute to the retail branch’s growth and success.
Key Responsibilities
- Partners with the Senior Branch Manager in supervising daily operations and ensuring smooth functioning.
- Drive business and customer growth, implementing strategies to attract and retain customers.
- Exhibits the behaviors of TCB’s customer service standards, serving as a model for the team.
- Coach and mentor staff to meet branch goals and objectives.
- Promote a consultative, team-oriented sales approach among team members.
- Lead the development of assigned team members through providing opportunities for professional growth and skill enhancement.
- Achieves operational excellence through efficient management of daily branch activities.
- Represents the Bank in the community through community event attendance, volunteerism, board representation and participation in TCB’s Financial Literacy Program.
- Must comply with all company policies and procedures, applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Qualifications
- Two to Five years of similar or related experience, including time spent in preparatory positions.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in sales and customer relationship management.
Click here to apply: Assistant Branch Manager
Universal Banker I (Roslindale)
The Cooperative Bank (TCB) is currently seeking a dynamic and customer-focused Universal Banker to join our team at our Roslindale location!
Overview:
The Universal Banker I plays a crucial role in meeting the financial needs of customers and ensuring their satisfaction. This position involves providing top-notch customer service and managing a range of banking operations. The Universal Banker is also committed to owning the customer experience by establishing and nurturing relationships with both current and prospective customers.
Responsibilities:
- Efficiently handle various customer service operations, which include processing customer deposits, withdrawals, loan payments, and safe deposit transactions
- Recommend appropriate solutions to meet customer’s financial goals and needs
- Accurately process routine account maintenance tasks such as processing debit cards, wire transfers, account changes, and stop payments
- Takes ownership in the development and deepening of customer relationships through proactive onboarding and outreach
- Support branch growth and goal objectives through individual goal achievement and teamwork
Requirements:
- High school degree or GED required
- Six months to two years of proven experience in customer service, preferably in a banking or financial services environment
- Knowledge of banking products and services
- Reliable and trustworthy with a high degree of integrity
- Flexibility to work branch hours, including Saturdays, if needed
Compensation:
- $24.00/hour
Click here to apply: Universal Banker I (Roslindale)
We Draw Strength From Diversity
The Cooperative Bank is an Equal Opportunity/Affirmative Action Employer and is committed to a diverse workforce. Applicants that require accommodation in the job application process may email us at HumanResources@bank-tcb.com for further assistance.
As part of our affirmative action program, we ask every applicant to complete a voluntary self-identification form. Please understand that completing this form is completely voluntary. This information is treated as confidential and will only be used in accordance with our affirmative action program.
We are committed to providing equal opportunity for all employees and applicants regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity, pregnancy, childbirth, and or conditions relating to pregnancy or any other related medical conditions or any other status protected by Federal, State or local laws.
View The Cooperative Bank EEO Policy Statement
Click on this link to view the Know Your Rights: Workplace Discrimination is Illegal