Open Positions
BSA/AML & Risk Analyst
TCB (The Cooperative Bank) has a full-time opportunity for a BSA/AML & Risk Analyst at our corporate headquarters in the heart of Roslindale Village. The BSA/AML & Risk Analyst works with the BSA Officer to support the BSA and Compliance Department in maintaining regulatory compliance and appropriate controls. They are responsible for assisting in identifying and investigating activity in support and fulfilment of the Bank Secrecy Act/Anti-Money Laundering Program.
Primary Responsibilities
- Adhere to and comply with all applicable federal and state laws, regulations, and guidance, including those related to BSA/AML, USA PATRIOT ACT, as well as adhering to the bank’s policies and procedures
- Reviews and analyzes transaction data in BSA-related daily reports and through the bank’s anti-money laundering software for possible suspicious and fraud-related activity
- Performs reviews of all new accounts to ensure that all CIP information and regulatory forms have been obtained in a timely manner and are accurate
- Reviews system generated cash reports and files Currency Transaction Reports (CTRs) in a timely manner, as required
- Assists in ensuring customer and enhanced due diligence is completed for High-Risk customers
- Assists with identifying any new High-Risk customers not previously identified, when necessary
- Assist with the preparation of monthly Board Reports and Quarterly Risk Committee Reports
- Maintain all Audit and Compliance, Regulatory Exam, and Loan Review Tracking Sheets
- Coordinate with all the Departments the scheduling of Internal Audits and ComplianceReviews
- Assist with documenting and reporting of CRA community involvement/outreach efforts
- Assists with various BSA/Compliance Department related projects and any other duties as assigned
Knowledge & Skills
- Minimum Education: High school diploma; college education, preferred
- 1-2 years banking experience required; BSA/AML experience preferred
- Excellent verbal and written communication skills
- Proficient with Microsoft Office products (Word, Excel)
- Excellent analytical, judgement, and research skills
- Experience with COCC Insight, eVision, iDentifi, Verafin, preferred
TCB offers a competitive compensation and benefits package including medical, dental vision, life and disability insurance, paid time off, a 401(k)-retirement plan with an unbeatable employer match (100% of your first 9%), and a tuition reimbursement program!
Click here to apply: BSA/AML Risk Analyst
Digital Support Specialist
The Digital Support Specialist provides quality service to customers using Interactive Teller Machine (ITM) technology within a virtual environment and online banking. Provides exceptional, professional, and consistent service to meet customers’ financial transaction needs. Responsible for ensuring efficient, accurate and compliant processing of various operation functions, which include but not limited to deposit verifications and quality control of various maintenance reports.
Must be available to work flexible work schedules/shifts including Saturdays to accommodate the extended operating hours and business needs of the Call Center.
Primary Responsibilities
- Serves the customer in a professional, courteous, efficient manner through prompt handling of all ITM teller functions. Processes an extensive variety of customer transactions including withdrawals, deposits, payments, and other transactions based on customer needs and in accordance with Bank policy and procedures. Responsible for accurately balancing virtual transactions daily. Follows through with all customer issues and provides ongoing assistance as needed.
- Ability to demonstrate extensive knowledge of products and services offered, applicable laws/regulations, and policies and procedures. Acts as significant deterrent for potentially fraudulent activity and losses by observation of transactions and identification of potentially fraudulent activity; follows customer authentication requirements.
- Demonstrates exceptional customer service standards with both internal and external customers. Maintains professional image through appearance, communication, and representation of TCB brand. Answers questions from prospects or customers and maintains excellent customer relations; directs customers to proper employees for answers to more complex problems and inquiries. Identifies customer needs and offers new opportunities to customers by making appropriate referrals to deepen customer relationships. Cooperates with and assists other employees to ensure a “team effort” in providing prompt, courteous, and professional customer service.
- Reviews and maintains a variety of operational reports for quality assurance and compliance with the Bank’s policies and procedures. Identifies and logs exceptions found. Creates Help Ops tickets to communicate and track exceptions until resolution. Gathers statistical information as requested or required.
- Handles customer inquiries as they relate to ATM/debit card transactions, card usage, and card fraud. Blocks, closes, and reissues cards as appropriate.
- Provides support on incoming account research requests, SSI and deposit asset verifications, and other related requests for Bank documents. Produces accurate and complete records.
- Provides back up support to customers and Bank personnel in regard to Digital Banking Platforms, including remote merchant deposits and mobile deposits.
- Provides support in unclaimed property process, including tracking, monitoring, sending notices and contacting customers.
- Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties.
- Performs other duties as may be required.
Knowledge & Skills
- Minimum 3 years’ experience in customer service field, banking preferred.
- High School diploma or equivalent required
- Working knowledge of Microsoft Office, Windows-based PC products and general office equipment
- Ability to multitask will be required to use 2-3 software programs concurrently to complete a transaction.
- Must be comfortable, professional, and friendly on camera.
- Ability to master new applications.
- Strong organizational and time management skills
- Proven problem solving and decision-making ability.
- Strong interpersonal skills in a team environment a must
- Proven communication & customer service skills
- Ability to elicit customer needs with speed and composure.
- Ability to make educated, customer-focused decisions.
TCB offers a competitive compensation and benefits package including medical, dental vision, life and disability insurance, paid time off, a 401(k)-retirement plan with an unbeatable employer match (100% of your first 9%), and a tuition reimbursement program!
Click here to apply: Digital Support Specialist
Contact Information
The Cooperative Bank
Attn: Human Resources
40 Belgrade Avenue
Roslindale, MA 02131
hr@bank-tcb.com*
Please note e-mail is not secure.*
TCB is an Equal Opportunity Employer.
Individuals with Disabilities and Protected Veterans are encouraged to apply.