Careers

Universal Banker (Charlestown)

The Cooperative Bank (TCB) is currently seeking a dynamic and customer-focused Universal Banker to join our team at our Charlestown location!

Overview:

The Universal Banker plays a crucial role in meeting the financial needs of customers and ensuring their satisfaction. This position involves providing top-notch customer service and managing a range of banking operations. The Universal Banker is also committed to owning the customer experience by establishing and nurturing relationships with both current and prospective customers.

Responsibilities:

  • Efficiently handle various customer service operations, which include processing customer deposits, withdrawals, loan payments, and safe deposit transactions
  • Recommend appropriate solutions to meet customer’s financial goals and needs
  • Accurately process routine account maintenance tasks such as processing debit cards, wire transfers, account changes, and stop payments
  • Takes ownership in the development and deepening of customer relationships through proactive onboarding and outreach
  • Support branch growth and goal objectives through individual goal achievement and teamwork

Requirements:

  • High school degree or GED required
  • Six months to two years of proven experience in customer service, preferably in a banking or financial services environment
  • Knowledge of banking products and services
  • Reliable and trustworthy with a high degree of integrity
  • Flexibility to work branch hours, including Saturdays, if needed

Click here to apply: Universal Banker (Charlestown)

 

Universal Banker (West Roxbury)

The Cooperative Bank (TCB) is currently seeking a dynamic and customer-focused Universal Banker to join our team at our West Roxbury location!

Overview:

The Universal Banker plays a crucial role in meeting the financial needs of customers and ensuring their satisfaction. This position involves providing top-notch customer service and managing a range of banking operations. The Universal Banker is also committed to owning the customer experience by establishing and nurturing relationships with both current and prospective customers.

Responsibilities:

  • Efficiently handle various customer service operations, which include processing customer deposits, withdrawals, loan payments, and safe deposit transactions
  • Recommend appropriate solutions to meet customer’s financial goals and needs
  • Accurately process routine account maintenance tasks such as processing debit cards, wire transfers, account changes, and stop payments
  • Takes ownership in the development and deepening of customer relationships through proactive onboarding and outreach
  • Support branch growth and goal objectives through individual goal achievement and teamwork

Requirements:

  • High school degree or GED required
  • Six months to two years of proven experience in customer service, preferably in a banking or financial services environment
  • Knowledge of banking products and services
  • Reliable and trustworthy with a high degree of integrity
  • Flexibility to work branch hours, including Saturdays, if needed

Click here to apply: Universal Banker (West Roxbury)

 

Part Time Teller (Roslindale)

The Cooperative Bank (TCB) is currently recruiting for a Part-Time Teller at our Roslindale location! We are looking for an individual who is passionate about customer service and enjoys working in a dynamic and friendly environment! We are looking for a commitment of 29 hours per week, covering Saturdays on a rotation. The candidate must have reliable transportation and must have flexibility covering our branches as needed.

Overview:

You will be responsible for accurately processing a variety of financial transactions while serving as an effective source of information for our customers. Your role is crucial in providing friendly, professional, confidential, and efficient assistance to ensure a positive customer experience and minimize wait times.

Responsibilities:

  • Accurately process financial transactions, including deposits, withdrawals, and payments
  • Provide friendly and professional service to customers, ensuring their needs are met
  • Maintain confidentiality and security of customer information
  • Handle customer inquiries and provide relevant information about TCB’s products and services

Requirements:

  • High school degree or GED required
  • Cash handling and customer service experience is strongly preferred
  • Attention to detail and ability to process transactions accurately
  • Prior banking experience is a plus

Click here to apply: Part Time Teller (Roslindale)

 

The Cooperative Bank (TCB) offers a competitive salary and an amazing benefit package for a full-time employee, which includes medical, dental, vision, life, and disability insurance; a 401(k) plan with a 9% bank match; paid time off (PTO); paid holidays; a flexible spending account; and tuition reimbursement.

 

 

 

We Draw Strength From Diversity
The Cooperative Bank is an Equal Opportunity/Affirmative Action Employer and is committed to a diverse workforce. Applicants that require accommodation in the job application process may email us at HumanResources@bank-tcb.com for further assistance.

As part of our affirmative action program, we ask every applicant to complete a voluntary self-identification form. Please understand that completing this form is completely voluntary. This information is treated as confidential and will only be used in accordance with our affirmative action program.

We are committed to providing equal opportunity for all employees and applicants regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity, pregnancy, childbirth, and or conditions relating to pregnancy or any other related medical conditions or any other status protected by Federal, State or local laws.

View The Cooperative Bank EEO Policy Statement
Click on this link to view the Know Your Rights: Workplace Discrimination is Illegal

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