Universal Banker I (West Roxbury)
TCB (The Cooperative Bank) is recruiting for a Universal Banker at our West Roxbury location! This position will support both the teller line and customer service platform, assist customers with opening a wide variety of products and services, advise on how to best utilize company products/services to meet personal financial goals, provide the highest quality customer service, may advise on more complex products, and very likely to have sales goals.
KNOWLEDGE & SKILLS
- Six months to two years of similar or related experience, including time spent in preparatory positions.
- High school degree or GED required
- Significant level of trust and diplomacy is required
- Strong communication and customer service skills
- Demonstrated sales ability in previous positions
- Cash handling experience preferred
TCB offers a competitive compensation and benefits package: Medical, dental vision, life and disability insurance, paid time off, a 401(k)-retirement plan with an unbeatable employer match (100% of your first 9%), and a tuition reimbursement program!
Click here to apply: Universal Banker I
Assistant Branch Manager (Roslindale)
TCB (The Cooperative Bank) has a full-time opportunity for an Assistant Branch Manager at our Roslindale branch. This position is responsible for the daily supervision of the branch office and servicing customers to ensure efficient operations and quality customer service.
Primary Responsibilities
- Responsible for meeting sales and service goals set by management up to and including both personal and branch production goals. Works with all staff to improve cross-selling skills and to provide updates on policy and procedure changes.
- Train and supervise branch personnel, coordinate schedules, and assist on teller line. Ensures that branch personnel are trained on all federal regulations requirements and that they follow all policies, procedures, and compliance issues.
- Oversees and assists with vault reconciliation and periodically audits individual cash drawers of each teller and maintains such documentation of audit. Responsible for overseeing the operation of the on-site ATM, including daily balancing and cash replenishment.
- Provide prompt, courteous, and efficient service to customers. Serve as a resource to all branch personnel when dealing with difficult situations and transactions. Serves as the first line escalation manager for staff and customer problem resolution.
Knowledge & Skills
- Education: High school degree or GED required.
- (2) years of experience as a teller, sales associate or customer service role in a retail or customer service environment.
- Ability to learn and master the Bank’s retail banking sales and service platform.
- Proficient with Microsoft Office products (Word, Excel, Outlook)
- Strong analytical and problem-solving skills.
- Ability to perform with attention to detail and a high degree of accuracy.
TCB offers a competitive compensation and benefits package including medical, dental/vision, life and disability insurance, paid time off, a 401(k)-retirement plan with an unbeatable employer match (100% of your first 9%), and a tuition reimbursement program!
Click here to apply: Assistant Branch Manager
We Draw Strength From Diversity
The Cooperative Bank is an Equal Opportunity/Affirmative Action Employer and is committed to a diverse workforce. Applicants that require accommodation in the job application process may email us at HumanResources@bank-tcb.com for further assistance.
As part of our affirmative action program, we ask every applicant to complete a voluntary self-identification form. Please understand that completing this form is completely voluntary. This information is treated as confidential and will only be used in accordance with our affirmative action program.
We are committed to providing equal opportunity for all employees and applicants regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity, pregnancy, childbirth, and or conditions relating to pregnancy or any other related medical conditions or any other status protected by Federal, State or local laws.
View The Cooperative Bank EEO Policy Statement
Click on this link to view the Know Your Rights: Workplace Discrimination is Illegal