Privacy Policy

Revised September, 2021

For a copy of our Bank Privacy Notice, please click here.

At The Cooperative Bank (TCB), protecting customer confidentiality and privacy is of the utmost importance. We recognize the importance of protecting the personal and financial information you have entrusted to us. For our everyday business purposes, we may share your personal information for the purpose of processing your transactions, maintaining your account(s), responding to court orders and legal investigations, or reporting to a credit bureau. A regulatory or law enforcement agency may, from time to time, require us to provide information about our customers and we will provide that information in accordance with applicable laws and regulations.

We deploy session cookies for TCB Online customers for security purposes and to enhance your online experience. To learn more about Cookies, please click here.

We ask that you do not send confidential information to us via email. Email is not secure against interception. If your communication is very sensitive or includes personal information such as account numbers or a social security number, we suggest you call us or send it to us via regular mail.

As we continue to improve our products and services, our commitment to customer confidentiality will remain a top priority.


When using our mobile app, we may collect information regarding your mobile devices such as device settings, unique device identifiers, information about your location, and analytical information that may assist with diagnostics and performance. For your convenience, you may be asked to grant permission for access to your mobile device’s geolocation data. This information may be collected when you use certain services that are dependent on your mobile device’s location (such as the location of an ATM or in-store transactions).


The information, materials, products, and services on this website are subject to change. Your eligibility for particular products or services is subject to determination by and the approval of TCB. No solicitation is made by TCB to any person to use any information, materials, products, or services in any jurisdiction where the provision of such information, materials, products, and services is prohibited by law.


Neither TCB nor its third-party content providers warrant the accuracy, adequacy, completeness, or timeliness of the information, materials, products, and services on this website or the error-free use of this website. All information, materials, products, and services “as is” and “as available” no warranty of any kind, express or implied, including but not limited to the warranties of non-infringement of third-party rights, title, merchantability, fitness for a particular purpose and freedom from computer virus is given in conjunction with the information, materials, products, and services.


In no event shall TCB or its third-party providers be liable for any damages, losses, or liabilities including without limitation, direct or indirect, special incidental, consequential damages losses, or liabilities, in connection with your use of this website or your reliance on or use or inability to use the information, materials, products, and services on this site, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if TCB or its third-party providers are advised of the possibility of such damages, losses or expenses.


Your use of the hyperlinks on this website to other Internet sites is at your own risk. TCB is not responsible for the content, products, or services provided by third-party sites hyperlinked from this website nor does it endorse or guarantee the products or services provided on third-party sites hyperlinked from this site, and TCB is not liable for the failure of products or services offered on those third party sites. Third-party sites may provide less information on security than TCB’s website. You should review the privacy and security policies of a website before you provide any personal or confidential information.


Your use of this website is governed by Massachusetts and applicable federal law.


You agree to follow all applicable laws and regulations when using this website. Furthermore, you agree that you shall not: upload, post or otherwise transmit through or to this website any content that is unlawful, abusive, threatening, harmful, obscene, lewd, offensive, defamatory or otherwise objectionable; might infringe the intellectual property rights, privacy rights, rights of publicity, or other proprietary rights of others; contains any viruses, trojan horses, malware or any other harmful programs or elements; disrupt, place unreasonable burdens or excessive loads on, interfere with or attempt to gain unauthorized access to any portion of our website, its computer systems, servers or networks; provide false information about yourself to us, impersonate any other person, or otherwise attempt to mislead others about your identity or the origin of any content, message or other communication; transmit junk mail, chain letters, or other unsolicited bulk e-mail or duplicative messages; collect information about other visitors to our website without their consent or otherwise systematically extract data or data fields, including without limitation any financial data or e-mail addresses; sell access to or the use of this website, including any content contained on, downloaded or accessed from this website, without the express written consent of TCB; redistribute any content, including financial data, provided by us in any manner whatsoever including by means of printed publication, fax broadcast, web pages, e-mail, web newsgroups or forums, or any other electronic or paper-based service or method; intentionally alter the format in which financial data is provided by us or otherwise circumvent our regular interfaces to such data; and embed or import any financial data provided by us into any information services (whether or not web-based), data files or application software, including without limitation accounting and payroll systems, without the express written consent of TCB.

Your use of this website or of any content presented in any and all areas of the website indicates your acknowledgment and agreement to these Terms of Use. If you do not agree to be bound by and comply with the foregoing, you should not use our website.


Copyright in the pages, in the screens displaying the pages, and in the information, materials, and other content contained in this website is owned by TCB unless otherwise indicated and is protected by the U.S. and international copyright laws and treaties. The information, materials, and other content of this website may not be copied, displayed, distributed, downloaded, licensed, modified, published, reposted, reproduced, reused, sold, transmitted, used to create a derivative work, or otherwise used for public or commercial purposes without the express written consent of TCB.

Click here to view our Mobile Privacy Policy.

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